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You’ve been waiting for the right moment to address an issue, and things went off the rails. One edgy email started a silent war, your boss went from annoying to micromanaging, and your coworker cut you completely out of the loop. It’s time to have “the talk” …and not in a text message.
Sharing concerns with colleagues, managers, execs, or even clients takes skill, practice, and finesse. It’s like walking into the lion’s den. Anyone you work with has the ability to affect your day-to-day work environment, so be wary. Conversations with colleagues should be exactly that – conversational. To ensure that you’re not being tuned out, you have to ask questions, endorse opposing opinions, and find common ground.
This program provides tactful tools to approach conflict with coworkers of all levels. We share helpful tricks to elicit conversation, encourage participation, and achieve consensus. Participants practice listening skills through a variety of exercises to hone their ability to empathize with colleagues and open up to differing viewpoints. The program concludes with role play exercises targeted to real-life scenarios that happen regularly. Everyone leaves with clarity and courage to improve working relationships and resolve conflict eloquently.
Participants leave this program with the ability to:
- Understand the importance of strong listening skills
- Determine when conflict is worth discussion
- Lead feedback conversations with questions and endorsements
- Provide recommendations that align with team or business impact
- Know when to be deferential or concede
- Discuss issues directly, avoiding misunderstandings or derailers
This program provides guidance in respectfully resolving issues with colleagues, managers, clients and execs.
Space at this workshop is limited due to the format of the course. Each company may register up to five employees.
All registrations to ITA events are final and non-refundable. Refunds will only be offered if the event is cancelled. Registrations are transferable to another qualified guest. Please contact the ITA team at email@example.com to request such a transfer.
By registering for this program, you agree to be recorded for future reference/distribution.
Meet the Speaker:
Lora Haines, JB Training Solutions
Lora Haines is a high-energy, world-class facilitator, keynote speaker, and instructional design guru. She has over 10 years of experience in learning and development at world-class organizations like U.S. Cellular and Walt Disney Company. Lora knows a thing or two about how to keep the modern workforce engaged: she focused her Master’s thesis on effectively engaging millennials. Today, she consults global organizations such as Eli Lilly, True Value, and Abbott. Lora has a Bachelor’s from Carroll University and received her Master’s from Cardinal Stritch University. She is also a certified Life Coach, focusing on helping people discover their dream jobs.
In Partnership with: